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HDI Service Management 2010 Conference & Expo
October 6-8, Miami

IT service and technical support professionals gather at the annual HDI Service Management Conference & Expo to explore some of the hottest topics affecting IT service management. The half-day conference workshops provide the processes, frameworks, templates, and tools to help you meet the service demands of your business..

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October 2nd, 2003    
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Features
Workshops
Sneak Previews
Departments
Columns

Features
Feature: Generation W
By Dave Molta
Wireless LAN gear for the enterprise doesn't make the grade -- but that's about to change.
Review: New WLAN on Campus
By Dave Molta and Jesse Lindeman
Seven wireless LAN vendors went back to school outfitting new digs for SU's School of Information Studies. But only Airespace earned our bid.

Workshops
Workshop: Telephony 101
By Joe Hernick
The lines between voice and data infrastructures are starting to blur, so learning how to integrate and support telecom devices and technologies is a must.
Buyer's Guide: iSCSI SANs
By Steven J. Schuchart Jr.
Fibre Channel isn't your only option. iSCSI SANs offer lower cost, easier deployment and greater distance.
Interactive Buyer's Guide: iSCSI SANs
In today's fast-paced environment, organizations require effective ways to store and maintain their data. iSCSI SANs can help solve the problem of manageability of large and ever increasing amounts of disk storage.

Sneak Previews
Datacom Systems' Switch Control Server
By Lee Badman
This tiny server lets users manage their resource-sharing matrix switches from any network point.
Network Associates InfiniStream Security Forensics
By Curtis Franklin Jr.
InfiniStream provides high-end tracking of absolutely everything.
ProactiveNet 5.1
By Bruce Boadman
Combines enhancements in it's root-cause analysis with an improved operational fit and a completely redesigned user interface.

Departments
Career Coach
Edited By Lorna Garey
Is it illegal for a prospective employer to ask your age? Plus, the pros and cons of managing your own income-tax and health-insurance records.
Quick Takes
This edition: InfoCyclone's InfoCyclone; Ipswitch's WhatsUp Gold; Network Associates' McAfee IntruShield 1200; and Empirixes e-Test Suite for Web Services.
Letters
"Our video system was sending alerts on parking-space lines. They don't move, but the system thought otherwise." Larry Williams
Last Mile
Edited by Bradley F. Shimmin and David Joachim
This Edition: Top 11 IT Benefits of a Multistate Blackout; My Favorite Post; Best Worst-Server-Name Winners.
Columns
Down to Business: License To Surf?
By Rob Preston
Certifying users might feel like we're advancing Internet literacy, but it wouldn't ensure knowledge or compliance.
Buzzcut: TechXNY: Nothing Doing
By Bruce Boardman
TechXNY used to be a killer show, with wall-to-wall attendance and tons of new product announcements. Used to be.
Buzzcut: FUDBusters
By Michael J. DeMaria
Vulnerabilities found in Pine, KDE, Sendmail and OpenSSH.
What Lies Beneath: The Straight and Narrow
By Peter Morrissey
Take time to plan your gigabit-to-the-desktop trip, and watch the prices plummet by the time you're ready to roll.
Buzzcut: VeriSign, Hero To the Spammers
By Ron Anderson
VeriSign has been entrusted as the authoritative directory provider for all .com and .net domains, and its behavior this year has violated that trust.
Buzzcut: Atheros Ups The WLAN Ante
By Dave Molta
Should Atheros wait for the IEEE to develop standards innovations and withhold features that solve real-world problems?
BuzzCut: Will Anyone Come to Sun's Licensing Party?
By Don MacVittie
Sun has made big news with the unveiling of the Java Desktop System and Java Enterprise System, which bundle previously separate software pieces.

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