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Polycom, while best known for its videoconferencing products, also provides superior conference phones. Anyone who's ever used one can attest to the quality of the speakerphone. We were impressed with the phone's ease of use, and the features that made it possible to customize it for individual preferences. We also liked its diagnostic capabilities. This combination of features and functionality helped Polycom edge out Mitel, Siemens and Zultys for our Editor's Choice award. 
Six lighted buttons on the left of the screen can be used for call appearances or user-programmable speed-dials. It was a cinch to add numbers or even feature codes with labels that appeared on the display next to the corresponding buttons. The four cursor movement keys, along with an enter key (a check) and a delete key (an x) made this an intuitive process. For example, we were able to make a call pickup button that dialed *98, the number that the BroadSoft proxy server uses to pick up calls from phones in a call-pickup group. Eight additional keys are available for conference, transfer, redial and other functions.
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