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R E V I E W

Centrex, IP Style

July 10, 2003
By Darrin Woods

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The Business Case

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	In this article
	Introduction
	GoBeam vPBX
	ICG Communications VoicePipe
	MCI Advantage
	Executive Summary & Web Links
	Don't Want Centrex?
	The Business Case
	Report Card

There are two predominant financial drivers for companies moving to IP Centrex services: increased user productivity, thanks to advanced features such as smart redirection of calls, easy conferencing and a single pot of e-mail, fax and voicemail messages; and lower support costs due to simplifying phone moves, adds and changes. In addition, some conventional benefits of outsourcing apply: freeing your people and capital to build the business rather than maintain a PBX; a fixed monthly cost; scalability; and no worries that pricey hardware will become outdated.