Issue TOC Print full article Print this page Download as PDF E-Mail this URL Discuss this article Flame the author     In this article Introduction GoBeam vPBX ICG Communications VoicePipe MCI Advantage Executive Summary & Web Links Don't Want Centrex? The Business Case Report Card

There are two predominant financial drivers for companies moving to IP Centrex services: increased user productivity, thanks to advanced features such as smart redirection of calls, easy conferencing and a single pot of e-mail, fax and voicemail messages; and lower support costs due to simplifying phone moves, adds and changes. In addition, some conventional benefits of outsourcing apply: freeing your people and capital to build the business rather than maintain a PBX; a fixed monthly cost; scalability; and no worries that pricey hardware will become outdated.