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W O R K S H O P

Best Practices For Supporting Home Users

June 13, 2003
By Matthew Tartaro

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How to Set up a Home User

1. Compile data on the new remote user, his or her location, manager and charge code. Once HR notifies you of a new home user--a new hire or an existing employee who will begin to work from home--gather data on him or her for your records.

2. Contact the user to assess his or her technology requirements. Our corporate policy is that a home user gets a PC or laptop, multifunction printer/fax/copier and two lines, usually one phone line and one high-speed data line. Anything extra must be approved and then paid for by the user's group.

3. Configure and test the user's PC or laptop with remote access. Set up and test the user's client machine, as well as his or her remote-access connection.

4. Provide the user with your IT policy. Have home users sign an IT policy document, which should lay out the corporate policy on equipment usage, support and security.

5. Distribute or ship the equipment. Have the user pick up the equipment at the nearest branch office or ship it to him or her.