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The Business of IT
W O R K S H O P  
How SLAs Are Used

  March 21, 2003
  By Jon Saperia


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Survey By the Numbers

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  In this article
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Introduction
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Details, Details
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Watching the Watchers
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Integrated Service Management
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Survey By the Numbers

Of 151 poll respondents:

  • 36 are in companies with 500 to 999 employees
  • 54 are in companies with 1,000 to 4,999
  • 61 are in companies with 5,000 employees or more
These companies were in a number of different industries:

  • 30 in manufacturing
  • 26 in banking/insurance and finance
  • 20 in government
  • 25 in health and education
  • 50 in other
We asked how many sites were supported:
  • 25 had five or fewer sites
  • 43 had six to 20 sites
  • 43 had 21 to 100 sites
  • 40 had 100+ sites


start top  Integrated Service Management Survey By the Numbers

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