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Since our first visit with Children's, the hospital has rolled out PeopleSoft's E-Benefits module, which lets employees make changes to their health and retirement plans over the Web. Some 2,000 employees used the application during the end-of-year enrollment period, Ogawa says. The application is accessible on the hospital's intranet, which can also be accessed remotely via a VPN.

Children's is also piloting PeopleSoft's E-Profile module, which lets employees update their own demographic information without HR intervention. This is used for changes such as marital status and home address. Also going into pilot later this year is PeopleSoft's E-Pay, which lets employees view their pay stubs and download their salary and tax-withholding data into Quicken, Money or other personal finance programs.

Also under consideration are PeopleSoft's E-Procurement and E-Manager modules. Children's officials previously had hinted they might go best-of-breed for e-procurement software, but their stance has clearly softened. "We're not ruling out going to another vendor, but there's a lot less urgency around that point now," Nigrin says.

Nigrin and Ogawa also say that the usability troubles reported during the initial rollout last April are slowly ironing out. Departments are also starting to abandon their old processes and rely solely on PeopleSoft; last fall some departments, including IT, were clinging to their own databases and sign-off procedures because they didn't quite trust the new system.