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F E A T U R E

Taking Stock

January 23, 2003
By David Joachim

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By the Numbers

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	In this article
	Introduction
	Fear of Commitment
	By the Numbers

Dropping an ROI Bombshell

A Nucleus Research study released in September took aim at Siebel, polling 23 reference customers for real ROI.

61% reported a negative ROI on their Siebel implementations after more than two years of use

78% of reference customers cited "a lack of user friendliness" as a barrier to achieving positive ROI

$18k: Average per user per year cost not including training and hardware

0: Number of companies reporting a positive usability experience

$6.6m: Average three-year deployment cost for companies surveyed

The respondents, while admittedly not comprising a statistically significant sample, were customers profiled on Siebel's Web site, according to Nucleus. Access the report at www.nucleusresearch.com/research/c47.pdf.