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	Issue TOC Print full article Print this page Download as PDF E-Mail this URL Flame the author     In this article Introduction Plain Vanilla Calculating Returns 'In a Cave With a Scout' On Location, Series II Personnel: Susan Hancox Personnel: Scott Ogawa Personnel: Daniel Nigrin Personnel: Kevin Murray

Role: Technical Services Manager

At Work: Manages groups responsible for helpdesk, PC staging/break-fix, network operating system and new technologies

At Home: 43 years old. Married, four children. Hobbies include coaching kids' baseball and basketball teams, golfing

Alma Mater: Boston College, School of Management, B.S. Computer Science-Organizational Studies (double major)

How he Got Here:

• 1995-1997: Senior Systems Consultant, Wang Laboratories, Tewksbury, Mass.

• 1990-1995: Senior Systems Analyst, Bull Information Systems, Billerica, Mass.

Mouthing Off:

Toughest part of PeopleSoft project: "Getting one's arms around the project with respect to identifying roles, goals and responsibilities."

If only I had a bigger IT budget, I would: "Bigger is not necessarily better. Planning and focusing one's key players on critical tasks will drive success. Identifying those critical tasks is more difficult than outwardly perceived."

I work at Children's because: "People, co-workers, technology, the mission."

My next career: "Teacher/mentor."

The chief difference between Children's IT organization and your average IT organization: "We juggle many projects while relying less on outside consultants than your average shop."

I love the health-care business when: "I see smiling children and parents leaving the hospital."

Why network computers didn't unseat Wintel: "They are not cheaper. The flexibility of turning a PC into whatever you want it to become and back again took the steam out of the argument that network computers were more efficient."

Where I want to go today: "My children's football game."