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F E A T U R E

Child Support

November 1, 2002
By David Joachim

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Personnel: Scott Ogawa

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	In this article
	Introduction
	Plain Vanilla
	Calculating Returns
	'In a Cave With a Scout'
	On Location, Series II
	Personnel: Susan Hancox
	Personnel: Scott Ogawa
	Personnel: Daniel Nigrin
	Personnel: Kevin Murray

Role: Chief Technology Officer At Work: Leads five-year strategic IT planning; enforces technology standardization; oversees capital and operating budgets for major clinical, financial and research applications

At Home: 37 years old. Married, no children

Alma Mater: University of Texas, San Antonio, B.S. in computer science

How he Got Here:

• 1996 to 1998: Director of IT, Stony Brook University

• 1984 to 1996: Various positions including chief of IS operations, Wilford Hall Medical Center, Lackland Air Force Base, Texas

Mouthing Off:

Toughest moment during PeopleSoft project: "Stepping in after the resignation of a fellow IT director who had primary responsibility for technical oversight of the PeopleSoft project."

Boss horror story: "I once destroyed several gigabytes of my boss's personal file share in trying to back up the data for a presentation he was about to give."

Greatest technical challenge for PeopleSoft implementation: "Maintaining a balance of getting incumbent technical staff up to speed while keeping consultant resource spending under control."

If I could change one thing about the IT organization, I would: "Keep all staff collocated. Having IT staff spread out in various locations away from the community they serve has a significant impact on our ability to meet their needs."

The chief difference between the Children's IT organization and your average IT organization: "The support from executive management at Children's Hospital has been greater than at any other organization I've ever worked in."

Worst high-tech invention ever: OS/2 Warp.

Why I'd take a CTO job over a CIO job any day: "The CIO takes a significant beating from unsatisfied users. That's not to say that the complaints don't ultimately come my way, but the buck stops with the CIO