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	Issue TOC Print full article Print this page Download as PDF E-Mail this URL Flame the author     In this article Introduction Plain Vanilla Calculating Returns 'In a Cave With a Scout' On Location, Series II Personnel: Susan Hancox Personnel: Scott Ogawa Personnel: Daniel Nigrin Personnel: Kevin Murray

Role: VP for administration and human resources

At Work: Oversees human resources, materials management and other operations

At Home: 52 years old. Divorced. Hobbies include llama farming

Alma Mater: Western New England College, M.B.A. with health-care concentration; Denison University, B.A. in sociology

How She Got Here:

• 1987 to 1994: Vice president, human resources and operations, Boston University Medical Center

• 1980 to 1987: Vice president, human resources, Beverly Hospital/Northeast Health Systems

Mouthing Off:

If only I had a bigger IT budget, I would: "Test more and run parallel operations longer."

Greatest business challenge for Children's: "Continuing to ensure money doesn't become a barrier to top-notch patient care and cutting-edge research."

Chief difference between Children's and other hospitals: "The focus, the intensity and the number of people who are the best in their fields."

I love technology when: "I feel like I can zoom through work."

I hate technology when: "The network is down, a program is stuck or slow, and I am trapped."

If I could do this project over, I would: "Better prepare the organization for the impact of the new system."

My next career: "Retirement, I hope."

When I retire, I will: "Be a full-time llama farmer and a specialist in exotic fibers."