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F E A T U R E

Child Support

November 1, 2002
By David Joachim

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On Location, Series II

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	In this article
	Introduction
	Plain Vanilla
	Calculating Returns
	'In a Cave With a Scout'
	On Location, Series II
	Personnel: Susan Hancox
	Personnel: Scott Ogawa
	Personnel: Daniel Nigrin
	Personnel: Kevin Murray

Welcome to our second 'On Location' documentary-style technology case study. This package spotlights the largest pediatric medical center in the United States, Children's Hospital Boston, which cares for more than 300,000 patients every year regardless of their families' ability to pay. Children's is also the main teaching hospital for Harvard University and home to the world's largest pediatric research facility. Clearly, the IT staff is a dedicated lot, but they've been pushed to the limit by a $14 million-plus PeopleSoft ERP implementation upper management sprung on them. In this issue, we evaluate the project to date and how IT is handling ongoing user issues. Future coverage will include print and online progress reports. You can post questions, comments and suggestions at our online forum.

In our first 'On Location' package we visited Life Time Fitness, a $150 million health club operator that was counting on its custom-built, $25 million Member Management System to pump up growth (see "And Now for the Heavy Lifting").