WLAN security, or lack thereof, has received a huge amount of attention, but cellular networks are a different story. First, operators employ rigorous authentication mechanisms to protect against fraud. As for encryption, CDMA networks do not encrypt data traffic, but it is inherently difficult to eavesdrop because CDMA's spread-spectrum signal is intended to look like low-level noise. However, it is not impossible. GPRS, meanwhile, has a reasonably effective encryption option, but only some operators use it. Both 1XRTT and GPRS would require sophisticated equipment that's not yet readily available to try and monitor user traffic, but most corporations are likely to employ their remote-access VPNs with these networks anyway. Even if the wireless link is protected, the data traffic may still pass across the Internet, and the VPN is probably required to access the corporate network. Traditional VPNs work fine over GPRS and 1XRTT, but are not as efficient as some new wireless-optimized VPNs from companies such as NetMotion Wireless and Ecutel.
Although these new networks support IP, you need to read the fine print. One item to watch is session maintenance. To conserve networking resources, such as IP addresses, operators time out inactive sessions. With Verizon Wireless, time-outs occur in as few as five minutes. A user who has just spent a couple of minutes establishing a VPN connection won't be happy to lose that connection five minutes later just because he or she ponders over an e-mail. You may need to adjust keep-alive timers in the VPN accordingly. In contrast, AT&T Wireless (GPRS) has its time-out set at one hour. You will need to ask about this or test it directly. When your session times out, you lose the IP address you had, which can also complicate server-initiated communications, such as for dispatch or other forms of notifications. Also, there simply aren't enough IP addresses for the new world of mobile users. Most operators employ NAT (Network Address Translation) in their networks and issue users private (nonroutable) IP addresses. This lets multiple private addresses map to a single public IP address. Because this does not work with all applications, including most VPNs unless they are configured appropriately, operators also offer public IP addresses as a service option.
Once you sort out networking on the mobile side, you'll have to consider the fixed-end side--that is, how to establish a communications channel between the operator's network and fixed-end services. Since all the wireless networks provide Internet connectivity, mobile access of public sites is a breeze. However, if you are accessing services on your intranet, you'll have to consider several options. If your company allows remote access via the Internet and VPNs, one alternative is to do the same with these wireless networks, and to use the Internet as your back-end connection. However, if you need a more secure and more reliable back-end connection, you may want to negotiate with the operator for a frame-relay circuit between your intranet and the operator network, or possibly a dedicated server-to-server VPN connection across the Internet. However, these options, which vary by operator, typically are made for large commitments only.
These data services are as new for the operators as for users, and the average customer service or phone store representative may have no idea what you are talking about when you ask about data services, or even worse, about a technical matter such as private versus public IP addresses. However, most have a customer-care group that specializes in data, so try to reach that group if you run into any technical difficulties, or be prepared to investigate on your own. Fortunately, the products and services are well-designed, and with a small time investment, you will be dispatching bits into the ether.
Peter Rysavy is president of Rysavy Research, a communications technology consulting firm. Write to him at rysavy@rysavy.com.
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