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Service Providers & Outsourcing
F E A T U R E  
E-Poll Results: Web Hosting

  September 3, 2001
 


In an informal Network Computing survey, 5,000 readers were asked to respond to a number of questions about Web hosting. Of those surveyed, 2.4 percent responded.

If you have comments or questions about our e-poll, please send an e-mail to webmaster@nwc.com.



  1. Does your organization use or plan to use a Web hosting company?

  2. What is the length of your existing or anticipated Web hosting agreement?

  3. On a scale of one to five, please rank the following criteria used in selecting a Web hosting company.

  4. Which of the following are drivers of your company's decision to use a Web hosting firm?

  5. Which of the following tasks do you assign or plan to assign to a Web hosting firm?

  6. Which of the following best describes your perception of SLAs (service-level agreements)?

  7. Which of the following best describes the operational characteristics of your existing or future Web hosting arrangement?

  8. What legal remedies do you expect from an SLA if the vendor fails to deliver expected service levels?

  9. Do you use or plan to use a third-party service to monitor SLA compliance?

  10. Does your Web hosting company have a customer advisory council or similar body comprised of its customers who meet regularly to discuss quality-of-service issues?

  11. Does your Web hosting provider handle all network provisioning?

  12. What metrics do you use to measure your Web hosting provider's compliance with promised service levels?

  13. How do you receive SLA performance measurements?

  14. Does your contract provide for the following services?




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