Upcoming Events

Interop
May 6-10

Interop is the only event to give you a comprehensive and unbiased understanding of all the latest innovations—including cloud computing, virtualization, security, mobility and data center advances—that help position your company for growth.

Register Now!

More Events »

Subscribe to Newsletter

Keep up with all of the latest news and analysis on the fast-moving IT industry with Network Computing newsletters.

Vendor NewsFeed

CollabNet Adds Git Source Code Management To Codesion Enterprise Cloud Development Platform
Synology Announces New Line Of Economical RackStation Network Attached Storage
New Application Server From AquaFold Makes Data Warehousing And Business Intelligence Fast And Simple
Synology Announces 2 Bay Series - A NAS For Every Network
Ericom AccessNow For Enterprise Portals - Secure, Portal-based, HTML5 Web Access To Windows Applications, Desktops And Services
Good Technology Announces iOS 5 Support For Good For Enterprise

More Vendor NewsFeed »

F E A T U R E

RFI: Helpdesk Heroes

April 2, 2001
By Sean Doherty

Network Computing issued an RFI (request for information) to potential service providers to test the viability of outsourcing a helpdesk. The RFI describes the helpdesk services of Metropolitan Care (Metro), a fictitious medical center providing children's health care.

The documents were saved as Adobe Acrobat .pdf files. If you don't have Adobe Acrobat Reader installed on your desktop, please visit the following Web site to download it.

Here is our list of RFI responses:

Electronic Data Systems Corp.

Fused Solutions

Fused Solutions - (additional information)

Intek Solutions Corp.

Mission Critical Technical Services Corp.

Seneca Corp.

911Helpline.com

SafeHarbor Technology Corp.