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Bonus Points: The ABCs of TransPAC
More than just network infrastructure, the Trans-Pacific Advanced Connection (TransPAC) is a collection of network and human resources whose goal is to facilitate international collaboration in research and education.
Closely coordinated operational and user support activities are necessary for networks to succeed on a global scale, and they encompass a long chain of service providers (see diagram below).
The TransPAC NOC and User Services Groups comprise engineers and technicians from Indiana University and from APAN (Asian Pacific Advanced Network). Although composed of participants from multiple organizations across many countries, these support groups can act in a well-coordinated fashion by using state-of-the-art communications and collaboration tools, such as videoconferencing and shared environment conferencing.
The groups rely heavily on common systems and procedures for scheduling, maintenance, monitoring, problem management, notification, documentation, reporting and support.
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