
	Heading for Disaster? January 11, 1999

IBM's Draft Project Implementation Plan
	Task Name	Resource Name	Milestone	Duration	Start	Finish
1	1 PROJECT		Yes	9	6-Jul-98	16-Jul-98
2	1.1 Key Dates Established	Team	Yes	9	6-Jul-98	16-Jul-98
3	1.2 Resource needs estimated	Team	Yes	6	6-Jul-98	13-Jul-98
4	1.3 Issues/concerns raised	Team	Yes	1	6-Jul-98	6-Jul-98
5	1.4 Project Plan Developed	Team	Yes	5	6-Jul-98	10-Jul-98
6	1.5 Project Team Assembled	PM	Yes	2	6-Jul-98	7-Jul-98
7	1.6 Project Plan reviewed - draft copy	PM	Yes	2	6-Jul-98	7-Jul-98
8	1.7 Project Plan reviewed - working copy	Team	Yes	1	6-Jul-98	6-Jul-98


10	2 FACILITY		Yes	17	6-Jul-98	28-Jul-98
11	2.1 Address Facility Issues	Hdr. Planning	No	17	6-Jul-98	28-Jul-98
12	2.2 Identify/Acquire additional hardware space	Hdr. Planning	No	1	6-Jul-98	6-Jul-98
13	2.3 Identify/Acquire additional network space	Hdr. Planning	No	1	6-Jul-98	6-Jul-98
14	2.4 Hardware fit up		Yes	13	6-Jul-98	22-Jul-98
15	2.4.1 Electrical	Facilities	No	13	6-Jul-98	22-Jul-98
16	2.4.2 UPS	Facilities	No	13	6-Jul-98	22-Jul-98
17	2.4.3 Equipment cabinets(if req.)	Facilities	No	13	6-Jul-98	22-Jul-98


25	3 HARDWARE/SOFTWARE - IBM DR LOCATION		Yes	6	6-Jul-98	13-Jul-98
26	3.1 Review Configuration	Team	Yes	1	6-Jul-98	6-Jul-98
27	3.2 Customer Equipment Order		Yes	6	6-Jul-98	13-Jul-98
28	3.2.1 (1) Web Server Sun Sparc E450	Customer/IBM	No	6	6-Jul-98	13-Jul-98
29	3.2.2(1) Application Server Sun Sparc E450	Customer/IBM	No	1	6-Jul-98	6-Jul-98
30	3.2.3 (1) Firewall Server Sun Sparc Ultra	Customer/IBM	No	1	6-Jul-98	6-Jul-98
31	3.2.4 (1) Database Server Sun Sparc E450	Customer/IBM	No	1	6-Jul-98	6-Jul-98
32	3.3 Setup & Install equipment (Sterling Forest)	Customer/IBM	Yes	6	6-Jul-98	13-Jul-98
33	3.3.1 Sun Equipment		Yes	6	6-Jul-98	13-Jul-98
34	3.3.1.1 (1) Web Server Sun Sparc E450	Customer/IBM	No	6	6-Jul-98	13-Jul-98
35	3.3.1.2 (1) Application Server Sun Sparc E45	Customer/IBM	No	1	6-Jul-98	6-Jul-98
36	3.3.1.3 (1) Firewall Server Sun Sparc Ultra	Customer/IBM	No	1	6-Jul-98	6-Jul-98
37	3.3.1.4 (1) Database Server Sun Sparc E450	Customer/IBM	No	1	6-Jul-98	6-Jul-98
38	3.4 Test Equipment (hardware diagnostics)	Customer/IBM	Yes	6	6-Jul-98	13-Jul-98
39	3.4.1 (1) Web Server Sun Sparc E450	Customer/IBM	No	6	6-Jul-98	13-Jul-98
40	3.4.2 (1) Application Server Sun Sparc E450	Customer/IBM	No	1	6-Jul-98	6-Jul-98
41	3.4.3 (1) Firewall Server Sun Sparc Ultra	Customer/IBM	No	1	6-Jul-98	6-Jul-98
42	3.4.4 (1) Database Server Sun Sparc E450	Customer/IBM	No	1	6-Jul-98	6-Jul-98


49	4 SYSTEMS		No	37	6-Jul-98	25-Aug-98
50	4.1 No system support requirement		No	37	6-Jul-98	25-Aug-98

52	4.2 Maintenance/Changes		No	23	6-Jul-98	5-Aug-98
53	4.2.1 Agree on maint. windows.	Acct. Mgr./Cust	No	23	6-Jul-98	5-Aug-98
54	4.2.2 Identify site outages		No	23	6-Jul-98	5-Aug-98
55	4.2.2.1 IBM DR Site	Acct. Mgr.	No	23	6-Jul-98	5-Aug-98
56	4.2.2.2 Customer	Customer	No	23	6-Jul-98	5-Aug-98
57	4.2.2.3 Review change control procedures	Acct. Mgr.	No	23	6-Jul-98	5-Aug-98
58	4.2.2.4 Have Cust. obtail HASCG-ID (if req.)	Acct. Mgr.	No	23	6-Jul-98	5-Aug-98
59	4.2.2.5 Create HASV stnd change control reco	PM	No	23	6-Jul-98	5-Aug-98

61	4.3 Operational Support		Yes	25	6-Jul-98	7-Aug-98
62	4.3.1 Create tape backups	Cust or IBM Ops	No	1	6-Jul-98	6-Jul-98
63	4.3.2 Tape Mounting 24x7 - when required	IBM Operations	No	25	6-Jul-98	7-Aug-98
64	4.3.3 Tape storage	IBM Operations	No	25	6-Jul-98	7-Aug-98
65	4.3.4 Tape supply- pre-labeled/date/seq. volum	Customer	No	25	6-Jul-98	7-Aug-98
66	4.3.5 Provide written instr. for tape handelin	Cust/Acct. Mgr.	No	1	6-Jul-98	6-Jul-98
67	4.3.6 Hardware monitoring (as req.)	IBM Operations	No	25	6-Jul-98	7-Aug-98
68	4.3.7 Circuit Monitoring		No	25	6-Jul-98	7-Aug-98
69	4.3.7.1 Circuit Problem Call-in	Network Ops	No	25	6-Jul-98	7-Aug-98
70	4.3.8 24x7 Contact number		No	1	6-Jul-98	6-Jul-98
71	4.3.8.1 HAS/Helpdesk	Acct. Mgr.	No	1	6-Jul-98	6-Jul-98
72	4.3.8.2 Customers Helpdesk	Cust.Acct./ Mgr	No	1	6-Jul-98	6-Jul-98


73	5 NETWORK		Yes	17	6-Jul-98	28-Jul-98
74	5.1 Install/test Network Equipment		Yes	17	6-Jul-98	28-Jul-98
75	5.1.1 Evaluate current network design/capacity	Cust./IBM	No	17	6-Jul-98	28-Jul-98
76	5.1.2 Order T1 circuit - MCI 800 service on lo	IBM Network	No	1	6-Jul-98	6-Jul-98
77	5.1.3 Install T1 circuit - MCI 800 service on	IBM Network/tel	No	17	6-Jul-98	28-Jul-98
78	5.1.4 Order Frame Relay backup - MCI PVCS	PM/IBM Network	No	1	6-Jul-98	6-Jul-98
79	5.1.5 Install Frame Relay backup PVCS	IBM Network/tel	No	1	6-Jul-98	6-Jul-98
80	5.1.6 Order Access server AS5200	PM/IBM Network	No	1	6-Jul-98	6-Jul-98
81	5.1.7 Install Access server AS5200	IBM Network	No	1	6-Jul-98	6-Jul-98
82	5.1.8 Make available 20 analog circuits	IBM Network	No	1	6-Jul-98	6-Jul-98
83	5.1.9 Order Cisco 2501 router	PM/IBM Network	No	1	6-Jul-98	6-Jul-98
84	5.1.10 Install Cisco 2501 router	IBM Network	No	1	6-Jul-98	6-Jul-98
85	5.1.11 Install serial port connection	IBM Network	No	1	6-Jul-98	6-Jul-98
86	5.1.12 Coordinate general activities w/IGN	PM/IBM Network	No	1	6-Jul-98	6-Jul-98
87	5.1.13 Test 128kb internet connection	IBM Network	No	1	6-Jul-98	6-Jul-98
88	5.1.14 Install VPN Internet connection to cust	IBM Network	No	1	6-Jul-98	6-Jul-98
89	5.1.15 Test VPN connection	IBM Network	No	1	6-Jul-98	6-Jul-98
90	5.1.16 Create Network Diagram	IBM Network	No	1	6-Jul-98	6-Jul-98
91	5.1.17 Testing		No	1	6-Jul-98	6-Jul-98
92	5.1.17.1 Network	IBM/Cust./Telco	No	1	6-Jul-98	6-Jul-98
93	5.1.17.2 Mirroring Software	IBM/Cust./Vendor	No	1	6-Jul-98	6-Jul-98
94	5.1.17.3 Expected go "live date"	Customer	No	1	6-Jul-98	6-Jul-98


97	6 CUSTOMER SUPPORT		Yes	20	6-Jul-98	31-Jul-98
98	6.1 Procedures		Yes	20	6-Jul-98	31-Jul-98
99	6.1.1 New Procedures Identified - HAS	Acct. Mgr.	Yes	20	6-Jul-98	31-Jul-98
100	6.1.1.1 Create/Update HAS Doc		Yes	20	6-Jul-98	31-Jul-98
101	6.1.1.1.1 Overview of solution	Acct. Mgr.	No	20	6-Jul-98	31-Jul-98
102	6.1.1.1.2 Circuit connectivity	Network	No	20	6-Jul-98	31-Jul-98
103	6.1.1.1.3 Update Hardware Location Doc.	Hdr. Planning	No	20	6-Jul-98	31-Jul-98
104	6.1.1.1.4 Customer Contact (names/numbers)	Acct. Mgr.	No	20	6-Jul-98	31-Jul-98
105	6.1.2 Update Existing Operation Procedures	OPS.Support	No	20	6-Jul-98	31-Jul-98
106	6.1.3 Update Problem Escalation Procedures	Acct. Mgr./PM	No	20	6-Jul-98	31-Jul-98
107	6.1.4 Provide physical access for cust./vendor	Acct. Mgr.	No	1	6-Jul-98	6-Jul-98
108	6.1.5 Procedures - Customer		Yes	20	6-Jul-98	31-Jul-98
109	6.1.5.1 Provide Problem Escalation Procedure	Acct. Mgr./Cust	No	20	6-Jul-98	31-Jul-98
110	6.1.5.2 Provide written instr. for tape hand	Acct. Mgr./Cust	No	1	6-Jul-98	6-Jul-98
111	6.1.6 Education		Yes	5	6-Jul-98	10-Jul-98
112	6.1.6.1 BRS		Yes	5	6-Jul-98	10-Jul-98
113	6.1.6.1.1 Solution review - OPS	PM/Network	No	5	6-Jul-98	10-Jul-98
114	6.1.6.1.2 Solution review - Network	PM/Network	No	5	6-Jul-98	10-Jul-98
115	6.1.6.1.3 Training(as req.)	Support Team	No	1	6-Jul-98	6-Jul-98
116	6.1.6.2 Customer		Yes	1	6-Jul-98	6-Jul-98
117	6.1.6.2.1 Training (as req.)	Support Team	No	1	6-Jul-98	6-Jul-98